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Patient support programs

Patients are our purpose. That’s why we offer several patient support programs. See the information below to find out if any of our programs may help you.

We know you may have questions about the support options that might be available for our medicines and vaccines.

Explore available patient support options

We have programs that offer information about product financial support and medicines or adult vaccines free of charge for eligible patients in the U.S.

Looking for savings on your out-of-pocket costs?

Coupons for Merck products

Select Merck brands offer coupons to eligible, privately-insured patients to save on their out-of-pocket costs. To see if a coupon is available, please go to the product brand website. Coupons are not available for patients who are uninsured or patients with Medicare or other Government Program insurance. Other eligibility restrictions and Terms and Conditions apply.

Have a question about insurance coverage or financial assistance options?

About the program

Merck Access Program

The Merck Access Program may be able to help answer questions related to insurance coverage and financial assistance options for certain Merck products including questions about:

  • Insurance coverage for patients
  • Co-pay assistance for eligible patients
  • Referral to the Merck Patient Assistance Program for eligibility determination (provided through the Merck Patient Assistance Program, Inc.)

Unable to afford your prescription?

About the program

Merck Patient Assistance Program

The Merck Patient Assistance Program provides certain medicines and adult vaccines free of charge to eligible individuals who do not have insurance or whose insurance does not cover their prescription Merck products.

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Merck National Service Center

Report an adverse event

You can call this number 24/7 for any product-related emergency. Monday - Friday 8:00 a.m. - 7:00 p.m. ET

For information about Merck’s products and services including the reporting of an Adverse Event or Product Quality Complaint with a specific Merck product, please call the Merck National Service Center.