Employees Rising to the Occasion

A dangerous spider bite spurs our European Union supply chain team to go above and beyond to deliver an antidote.

A spider on Cyprus, an island in the Mediterranean Sea, bites a woman on the hand. Severe reaction sets in. She’s rushed to the hospital in the city of Nicosia.

Nov. 7, 2 p.m.

We received a call at our facility in Haarlem, Netherlands, from the hospital in Nicosia to see if we could provide a spider antitoxin.

Flying into Action

Our team quickly determined that the fastest way to get the antitoxin to the patient was to fly it there. We carried a batch of it from our Haarlem warehouse to the airport, flew to Cyprus and delivered it to the hospital at 2:30 p.m. local time on Nov. 8.

The time from the call to delivery to the patient? 23.5 hours.

That’s how our company and our people work together to rise to the occasion.